FAQ

You can download Activate from the App Store and Google Play.

Simply sign in with your Apple, Google, or Facebook account.

If you have Stebby access through your employer, you can purchase a monthly, quarterly, or yearly Activate membership plan via Stebby. Find us in the Stebby app and purchase the ticket that suits you. Once the ticket is purchased, you'll need to activate your membership plan.

To activate your membership plan:

1. Download the Activate app
   Get the Activate app from the App Store or Google Play Store and create an account.
2. Send us the following information either via the in-app chat or by email to support@activate.ee:
   • Your Stebby username
   • The unique ticket code you received upon purchase
   • Your phone number
   • The email address you used to register your account
3. Ticket activation
   We will convert your purchased ticket to your Activate account within 1 to 3 business days.

You'll earn the most points for your steps, and those can be tracked with just your smartphone. If you do connect a smartwatch or other activity monitor, your data will be more accurate, and you'll also earn points for workouts.

Connect the app to your phone's health app or your smartwatch, and data will sync automatically. You can set this up when you first log in or later under Menu > Devices.

Through Apple Health and Health Connect apps, you can link many different wearables and activity trackers. We also support direct connections with Garmin and Polar. If you run into trouble, contact support@activate.ee or message us directly in the app.

Most trackers can still connect via Apple Health or Health Connect, depending on your wearable and your phone. If you need help, just reach out to us at support@activate.ee or message us directly in the app, we'll be glad to assist.

Workout data is automatically synced once your tracker is connected. Manual entry is not available.

Yes, go to Menu > Profile to switch languages.

Yes! With the free plan, you can track your activity, earn points, and redeem discount codes from our partner brands in the Rewards Store. It's a great way to get started and experience how Activate rewards your daily movement.

Here's how the two plans compare:

• Points & Levels: Both plans earn points the same way and use the same level system with multipliers.
• Discount Codes: Available on both plans. Earn points and redeem them for partner discount codes at no extra cost.
• Gift Cards & Premium Rewards: Only available with a paid membership. This includes gift cards from Apollo, Sportland, MyFitness, and more.
• Points Balance: Free plan points reset at the start of each month, use them or lose them. Paid members keep their points indefinitely.
• Challenges: Paid members can participate in all public challenges and prize draws.

On the free plan, your point balance resets to zero at the start of each month. This means you'll want to redeem your points for discount codes before the month ends. Upgrading to a paid membership lets you keep your points and save up for higher-value rewards like gift cards.

Yes, you can upgrade at any time from the app. When you upgrade, you keep your current points and level, and you'll immediately unlock the full Rewards Store including gift cards and premium rewards.

Stay active, walk, run, cycle, or train. Points are earned for every step, calorie burned, and logged workout. Both free and paid users earn points the same way.

Each level comes with a multiplier. The higher your level, the more points you get for the same activity.

Your level is based on how active you are. The more active you are, the faster you'll move up to the next level. Each level comes with its own points multiplier, so the higher your level, the more points you earn for every activity.

Each month, you start earning points from zero toward your level. To reach a level, you need to hit the minimum point requirement that month. If you don't hit the threshold next month, you'll drop to a lower level.

At the start of every month, you begin earning toward your level from zero. If you're on a paid plan, your previously earned points remain in your balance to spend in the Rewards Store, and you keep the level you earned last month, but you'll need to meet the minimum again to hold it. If you're on the free plan, your spendable point balance also resets, so make sure to redeem before the month ends!

Spend them in the Rewards Store! Free users can redeem points for discount codes from our partner brands. Paid members unlock the full store, including gift cards from Apollo, MyFitness, Sportland, and more, plus wellness products from Shroomwell and Boost Yourself, Synlab health tests, and other premium rewards.

You'll see your 14-day average for: steps, distance, energy burned, and training time.

It's a quick health indicator compared to World Health Organisation guidelines. Green means you are within the recommended level. Values in the yellow or red zone are below the recommended level and need your attention.

We calculate the average based on your values from the last 14 days.

That means we don't yet have data for the day (e.g., early in the morning) or your device isn't sending specific metrics (like training time if only your phone is connected). If you suspect a sync issue, contact support@activate.ee or message us in the app.

Different platforms sometimes smooth or combine data differently. If the difference looks too big, please contact us at support@activate.ee or message us in the app.