FAQ

You can download Activate from the App Store (for iOS) and Google Play (for Android).

Simply sign in with your Apple, Google, or Facebook account.

If you have Stebby access through your employer, you can purchase a monthly, quarterly, or yearly Activate membership plan via Stebby. Find us in the Stebby app and purchase the ticket that suits you. Once the ticket is purchased, you'll need to activate your membership plan.

To activate your membership plan:

1. Download the Activate app
   Get the Activate app from the App Store or Google Play Store and create an account.
2. Send us the following information either via the in-app chat or by email to support@activate.ee:
   • Your Stebby username
   • The unique ticket code you received upon purchase
   • Your phone number
   • The email address you used to register your account
3. Ticket activation
   We will convert your purchased ticket to your Activate account within 1-3 business days.

You'll earn the most points for your steps, and those can be tracked with just your smartphone. If you do connect a smartwatch or other activity monitor, your data will be more accurate, and you'll also earn points for workouts.

Connect the app to your phone's health app or your smartwatch, and data will sync automatically. You can set this up when you first log in or later under Menu > Devices.

Through Apple Health and Health Connect apps, you can link many different wearables and activity trackers. We also support direct connections with Garmin, Polar, and Fitbit. If you run into trouble, contact support@activate.ee or message us directly in the app.

Most trackers can still connect via Apple Health or Health Connect, depending on your wearable and your phone. If you need help, just reach out to us at support@activate.ee or message us directly in the app - we'll be glad to assist.

Workout data is automatically synced once your tracker is connected. Manual entry is not available.

Yes, go to Menu > Profile to switch languages.

With an Activate membership, you can collect points and use them in the rewards store. Be active—walk, run, cycle, or train. Points are earned for every step, calorie burned, and logged workout.

• 1 hour of training → +30 points
• 1,000 steps → +5 points
• 1,000 kcal burned → +5 points
• Invite a friend → +25 points

Each level comes with a multiplier. The higher your level, the more points you get for the same activity.

Your level is based on how active you are. The more active you are, the faster you'll move up to the next level. Each level comes with its own points multiplier - so the higher your level, the more points you earn for every activity. This way, you can collect points faster and climb to the next level more quickly!

⭐ Starter → 0-500 points → 1x multiplier
⭐⭐ Explorer → 500-2,000 points → 1.5x multiplier
⭐⭐⭐ Action Taker → 2,000-5,000 points → 2x multiplier
⭐⭐⭐⭐ Achiever → 5,000-10,000 points → 2.5x multiplier
⭐⭐⭐⭐⭐ Master → 10,000+ points → 3x multiplier

Each month, you start from zero and need to reach the minimum point requirement for the level you're aiming for. For example, to reach Action Taker, you'll need to earn at least 2,000 points in that month. If you don't hit the threshold next month, you'll drop to a lower level.

At the start of every month, your start earning points from zero, but your previously earned points remain in your balance to use at the shop. You'll also keep the level you earned last month-but you'll need to meet the minimum again to hold it.

Spend them in the Rewards Store on gift cards, services, and wellness products. Gift cards from Partner, Apollo, MyFitness, and Sportland, Synlab health tests, supplements from Shroomwell and Boost Yourself, and much more.

You'll see your 14-day average for: steps, distance, energy burned, and training time.

It's a quick health indicator compared to World Health Organisation guidelines. Green means you are within the recommended level. Values in the yellow or red zone are below the recommended level and need your attention.

That means we don't yet have data for the day (e.g., early in the morning) or your device isn't sending specific metrics (like training time if only your phone is connected). If you suspect a sync issue, contact support@activate.ee or message us in the app.

Different platforms sometimes smooth or combine data differently. If the difference looks too big, please contact us at support@activate.ee or message us in the app.

It's a competition where you can measure your activity against other users and enter prize draws. With an Activate membership package, you are free to participate in all public challenges.

Everyone who joins a challenge is eligible for the prize draw despite your rank in the leaderboard.

Go to the Challenges tab, pick the one you like, accept the terms, and choose a nickname if you'd like.

Points are counted from the moment you join the challenge. Any points earned earlier in the day won't show in the leaderboard.

Tap the menu in the top-right corner of the challenge view and select Leave. This will delete all your challenge data. If you rejoin later, your past results won't be restored.