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FAQ

Frequently asked questions

Getting started

1. How do I get the Activate app?

You can download our app from the App Store (for iOS) and Google Play (for Android). Search for Activate Health.

2. How do I sign in?

You can sign in using your existing Apple, Google or Facebook account.

3. How do I connect my wearable devices?

You can view daily steps and sleep data in your Activate dashboard from any device that you have previously connected to Apple Health or Google Fit. We do not currently provide direct integration with stand-alone devices.

  1. Make sure your devices are connected to Apple Health or Google Fit.
  2. During first login we ask for your consent to connect to Apple Health or Google Fit. Tap „Turn all categories on“ or choose the data you wish to share.
  3. You can revoke access anytime from your phone's settings through Apple Health or Google Fit app.

4. How do I change the language in the app?

You can change the app language in the Profile page (Menu>Profile).

Membership plans

1. What's included in the Basic Plan?

Basic Plan will always be free and give you access to the following:

  • Basic sprint template
  • Dashboard
  • Action library

2. What's included in the Standard Plan?

Standard Plan will give you access to:

  • Signature Sprints designed by experts
  • Dashboard
  • Action library

3. What's included in the Premium Plan?

Premium Plan will give you access to:

  • Signature Sprints designed by experts
  • Dashboard
  • Action library
  • Personal coach

Health data

1. How do I get a blood test?

We have partnered with SYNLAB to bring you Activate Blood Panel - 11 key biomarkers for deterrmining health risks and discovering areas for improvement. You can order your blood test from Health Data > Blood Test > Order new blood test.

You will receive the results through synlab.ee or digilugu.ee. You can then insert your results into Activate app for future trend analysis or sharing with your personal coach.

2. How do I perform physical fitness tests?

These are simple physical performance tests you can perform at home. Insert the results each time so you can keep track of your progress.

Sprints

1. What is a Sprint?

Sprint is a fixed-length micro-program (30, 60, or 90 days) for optimising your health and well-being. Sprints are designed to introduce small science-backed actions into your day step by step.

2. What is a self guided sprint?

With the Basic sprint you can ue our ready-made template to build your own program. You can add new actions from our library or create your own. Fine-tune your daily plan by changing the timing and content of actions in the planner. The planner will send you reminders for all the action in your daily plan.

3. What is a coach-guided sprint?

In the Premium membership plan you will get a personal coach to help you reach your goals. Activate coaches are experienced professionals with background as personal trainers, physiotherapists, nutritionists or health coaches. They will support you during the sprint via in-app chat functionality. Premium plan includes 1 hour of micro-coaching per month.

4. What is a Signature Sprint

Signature Sprints are exclusive micro-programs created by top coaches and mentors only available on the Activate platform.

5. How can I change the current sprint?

You can cancel the current sprint from the top menu in the Planner view.

6. How to use a sprint planner?

Sprint Planner is a simple way to create and manage your daily sprint plan.

  • Swipe the calendar to change the day
  • Click on the action to open detail view
  • Edit the heading or description
  • Delete action from the plan
  • Change the time for the reminder
  • Click on Read more link to view details about the action
  • Add new actions from our library by pressing the yellow “+”

7. How do I use the sprint dashboard?

Dashboard helps you keep track of your daily progress based on health behavior score and view uncompleted actions.

8. What is the Health Behavior Score?

Activate score is an unique behavior score that is based on the completion rate of your daily actions. Every day starts from the beginning and your goal is to maximise the score by the end of the day.

9. Next Best Action

Next Best Action (NBA) is our personalised recommendation for your next action based on your daily progress.